BFN has a team of over forty highly experienced transcribers with expertise spanning all sectors of transcription. The majority of our transcribers have individually amassed several decades of experience in court transcription. In this time
they have been able to adapt to rapid changes within the industry and have shown themselves to be highly flexible and committed – two values that are prerequisite to being a successful transcriber.
While there is no professional qualification for audio transcribers in England & Wales, BFN's pool of transcribers are those who meet not only our own in-house requirements and expectations of the company, which are more exacting than those accepted by the majority of other court reporting companies, but also those of clients with specific and demanding instructions.
Transcribers, over time, develop a deeper expertise within a given area of transcription, such as police interviews or highly sensitive ABE interviews. BFN endeavours, wherever possible, to match client requirements with transcriber expertise.
Our transcribers are supported by a dedicated team of Client Liaison Officers who are intimately familiar with the entire transcription process -- from the initial request to the delivery of the perfected transcript. Our team ethos of achieving excellence in client liaison means that ongoing training plays an integral part in not only achieving, but in sustaining and sharing that excellence. As well as having a superior command of the English language and grammar, the team is adept at multi-tasking, both to satisfy the requirements of an individual client and those of a number of clients in fast-moving and high-pressured situations.
We have specialist Court Liaison personnel who are intrinsic to forging strong relationships with the County Courts and Family Courts in England and Wales both within and outside the courtroom. Our team members are in constant attendance at the Royal Courts of Justice and Central Family Court to collect recordings and deliver judgments.
BFN has a full-time technical officer who advises clients and transcribers when security and confidentiality are paramount. Leveraging our bespoke technical operations system, the technical officer monitors the progress of any order for transcription
and ensures all equipment, services and processes are operating as efficiently and securely as possible.
As an Opus 2 Company, we have the ability to call upon additional staff and resources as required, including stenographic court reporting teams and staffing in the following potentially relevant areas: client liaison, technical support, software
development and support, finance and human resources.