How We Do It
Our consistent presence as a Member of the HM Courts & Tribunals Service's Tape Transcription Panel since its inception over twenty years ago stands as a testament to the quality of the service we provide to our clients.
While advances in technology have allowed us to systematically hone our processes, above all we pay great personal attention to the needs and expectations of our clients. By doing so, we not only ensure the superlative quality of our transcripts but, equally, the exceptional quality of our service. Our clients value this personal attention to detail and we enjoy very high satisfaction rates.
Security and efficiency is central to our IT infrastructure. We have the ability to work in almost all audio formats and can convert between formats when required.
We maintain a secure FTP server which is used for the distribution of recordings from clients and onwards to our transcribers. This allows us to complete transcripts on our same-day service – without the client having to send us a physical recording.